Managing Change, Coursebook + Audio CD

Managing Change deals with the challenges facing those who are having to lead others through changes in their working life. It covers all aspects of change management, from communicating the need for change through to dealing with objections and bringing all those affected through as a coherent team.

The eight units focus on:

• Change happens
• Why change?
• Communicating change
• Overcoming resistance
• Influencing people
• Developing change leaders
• Evaluating and measuring
• Cultural shifts

Every unit provides comprehensive training in the skills needed to operate successfully in the world of international business: relevant language skills, communicative ability, people-management skills and intercultural competence. This training is delivered through extensive speaking and listening activities, professional input, skills practice, intercultural awareness-raising and case-study discussions.

In addition, the book provides:

• an audio CD
• a learning diary
• a needs analysis
• a glossary of key terms
• tips for more effective language learning and how to improve performance at work
• the opportunity to develop a personal action plan
• full answer keys and scripts of all the recordings.